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Know Before You Go | Frequently Asked Questions

Robinson Family Water Garden at Cheekwood Estate & Gardens

Know Before You Go

In visiting Cheekwood, you agree to assume all responsibility for your health and well-being and will not hold Cheekwood and its members, agents, employees, representatives, executors and all others acting on its behalf responsible in any way with respect to COVID-19. 

Cheekwood Operations  

  • When is Cheekwood open, and when are the amenities open?

    Please visit the ticketing page for current operating hours by clicking here.

    Please visit these links for specific hours:

    TRAINS! Hours and Information

    Cafe 29 Hours and Information

    Gift Shop Hours and Information

    Cheekwood is traditionally open Tuesday – Sunday from 9 AM – 5 PM. Please visit the ticketing page to check this season’s operating hours.

    When Cheekwood is open, our TRAINS! are running, unless weather prohibits.

  • What if it rains?

    Cheekwood is open rain or shine for its general operating hours and special events. No refunds will be issued as a result of inclement weather while Cheekwood or its special event remains open. If, however, Cheekwood or the special event is closed or postponed due to severe weather, ticket holders will be notified via email with rescheduling options. Guests can always find more information about closures on our website or social media.

    Tickets are nonrefundable, but can be exchanged for a fee.

    Tickets can only be transferred within the same program. Exchange is based on availability and is not guaranteed. A new receipt will be sent from info@cheekwood.org once the transfer is complete, which can take up to 24 hours. If your request cannot be completed, a Guest Services Representative will reach out to you.

    Please note, any tickets purchased with a discount are non-transferable and non-refundable.

    TICKET TRANSFER REQUEST FORM

  • Are there any items prohibited in the Historic Mansion & Museum?

    The following are prohibited inside the Historic Mansion and Museum:

    • Strollers

    • Food and drink

    • Flash photography, self-sticks, and/or tripods.

    • Touching the fine art, decorative art (including furniture), and exhibited objects and casework.

    • Baby carriers (Baby carriers on the body are permitted when worn in the front)

    • Large bags, purses, luggage, and backpacks. We recommend storing these items in your vehicle during your visit.

    • Using pens, colored pencils, oil paints, charcoal, watercolors or easels. All visitors are permitted to sketch in the Museum of Art on paper not to exceed 12” x 18” and with lead pencils only. If individuals need to sharpen their pencils, they must use their own containers to collect the shavings.

  • Will you accept cash onsite?

    Cheekwood is currently a cashless campus. Credit or debit cards are the only form of payment accepted. Please purchase your tickets online ahead of time, or call 615-353-6965 if you need assistance.

  • Are pets allowed onsite?

    Dogs, with the exception of service animals, are not allowed on-site outside of special dog-friendly events, like Dogs & Dogwoods, Dog Nights of Summer, Halloween Pooch Party, and Dog Photos with Santa.

    Please note that Emotional Support Animals are not considered service animals under Title II and Title III of the ADA.

  • Can I paint outdoors (en plein air) at Cheekwood on my own?

    To use the grounds for outdoor painting purposes, Cheekwood requires a formal group reservation no less than two weeks before your painting event. Individual reservations are not available. Please email education@cheekwood.org to schedule your group’s reservation.

  • How long does it take to see everything?

    Allow yourself at least two hours to see everything. Remember, Cheekwood sits on 55 acres and the Historic Mansion & Museum is 30,000 square feet!

Facilities & Amenities  

  • Are all areas at Cheekwood open?

    Yes, all areas of Cheekwood are currently open however, during Holiday LIGHTS, some areas of the property are blocked from guest access for safety reasons.

  • Are Cheekwood’s Grounds and Mansion Accessible?

    Cheekwood is committed to making its exhibitions, programs and services as accessible as possible, and is actively working to make its grounds and facilities user-friendly. However, due to the historic nature of much of the gardens and Mansion, some areas may present challenges to those in wheelchairs, or who have difficulty walking or climbing, or those with strollers.

    Entrance / Paths

    Parking Lot A has reserved spaces for those with mobility challenges. Cheekwood’s grounds are accessible by paved pathways throughout the gardens and leading to the museum. Many garden areas can be reached in a variety of ways, including stair-free options for most specialty gardens. Wheelchair ramps and an elevator are available at the Historic Mansion & Museum. However, due to the historic nature of the institution, certain paths may be narrow, uneven, or steep, and select rooms are inaccessible by wheelchair.

    Restrooms

    Accessible restrooms are located in each building.

  • Do you have wheelchairs available?

    Cheekwood provides complimentary manually-operated wheelchairs as a courtesy to our guests. They are available on a first come, first served basis and can be picked up at check-in.

  • Can I drive-thru the grounds?

    No, Cheekwood does not allow cars to drive-thru campus. Please wear comfortable walking shoes.

  • Does Cheekwood have shuttles/golf carts?

    Cheekwood provides shuttle service to guests needing extra assistance. The shuttles cannot go through the grounds, they provide service on the main path from the ticketing office to the Historic Mansion & Museum. Please ask any Cheekwood staff member for assistance during your visit.

  • Do you allow photo shoots?

    Yes, all photo sessions must be booked 3 days in advance.

    Photography & Film

  • What are my dining options while visiting Cheekwood?

    Café 29 is located inside the Frist Learning Center Courtyard, and offers a casual, made-to-order menu including soups, sandwiches, salads, smoothies, baked goods, a children’s menu, snacks, coffee selections and alcoholic beverages.

    Learn more

  • Can you bring outside food and/or alcohol in?

    Guests are welcome to bring their own food. We have several benches on the grounds or you can bring a blanket. Glass containers and alcohol are not permitted. *Alcoholic beverages are available at Café 29 and at bar stations located throughout the gardens during seasonal festivals and special events.

  • Do you offer audio tours?

    We do not currently offer audio tours.

Tickets & Discounts  

We’re pleased that Nashville has been named a Safe Travels destination by the World Travel & Tourism Council, making it one of only two destinations in the United States to achieve this designation. Nashville’s inclusion in the Safe Travels program speaks to our early efforts to send the right message in our Good to Go program of putting safety first.

Good to Go is a hospitality safety program created by The Nashville Convention & Visitors Corp, in cooperation with Vanderbilt Health and Ryman Hospitality Properties, to help businesses in every industry confidently welcome residents and visitors as the city reopens.

For the safety of our guests and the environment, the following are not permitted at Cheekwood:

• Tobacco products, including e-cigarettes

• Any source of fire including, but not limited to, camp stoves, candles, tiki torches and barbecue pits

• Balloons, banners, glitter, confetti, birdseed, silk petals, sidewalk chalk

• Alcohol that was not purchased at Cheekwood

• Drones

• Glass containers

• Hoverboards

• Scooters

• Bicycles

• Laser Pointers

• Balls, frisbees, and other items for throwing

• Guns, weapons and/or knives (with or without a permit)

• With the exception of specific dog-centric events including Dogs & Dogwoods, Dog Nights of Summer, Halloween Pooch Party, and Dog Photos with Santa, only certified service animals are permitted; pets must stay at home. 

Additional Visitor Guidelines and Information

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