Know Before You Go | Frequently Asked Questions

Robinson Family Water Garden at Cheekwood Estate & Gardens

Frequently Asked Questions

In visiting Cheekwood, you agree to assume all responsibility for your health and well-being and will not hold Cheekwood and its members, agents, employees, representatives, executors and all others acting on its behalf responsible in any way with respect to COVID-19. 

General  

  • When is Cheekwood open, and when are the amenities open?

    Please visit the ticketing page for current operating hours by clicking here.

    Please visit these links for specific hours:

    TRAINS! Hours and Information

    Cafe 29 Hours and Information

    Gift Shop Hours and Information

  • What if it rains?

    The event will be held rain or shine, and no refunds will be issued as a result of inclement weather while the event remains open.  If, however, the event is closed or postponed due to severe weather, ticket holders will be contacted via email and will be offered a transfer to another day or refund.

    Tickets are nonrefundable, but can be exchanged one time for a small fee per order.

    Tickets can only be transferred within the same program. Exchange is based on availability and is not guaranteed. A new receipt will be sent from info@cheekwood.org once the transfer is complete, which can take up to 24 hours. If your request cannot be completed, a Visitor Services Representative will reach out to you.

    Please note, any tickets purchased with a discount are non-transferable and non-refundable.

    TICKET TRANSFER REQUEST FORM

  • Does Cheekwood require visitors to wear masks?

    Masks are required in all buildings at Cheekwood. Parents are asked to follow CDC guidelines regarding the use of masks for children 2 and under.

  • Are pets allowed on-site?

    Dogs, with the exception of service animals, are not allowed on-site outside of special dog-friendly events, like Dog Nights of Summer, Dogs & Dogwoods, and Pooch Parade.

    Please note that Emotional Support Animals are not considered service animals under Title II and Title III of the ADA.

  • Can I paint outdoors (en plein air) at Cheekwood on my own?

    To use the grounds for outdoor painting purposes, Cheekwood requires a formal group reservation no less than two weeks before your painting event. Individual reservations are not available. Please email education@cheekwood.org to schedule your group’s reservation.

  • How long does it take to see everything?

    Allow yourself at least two hours to see everything. Remember, Cheekwood sits on 55 acres and the Historic Mansion & Museum is 30,000 square feet!

Facilities & Amenities  

  • Are Cheekwood’s Grounds and Mansion Accessible?

    Cheekwood is committed to making its exhibitions, programs and services as accessible as possible, and is actively working to make its grounds and facilities user-friendly. However, due to the historic nature of much of the gardens and Mansion, some areas may present challenges to those in wheelchairs, or who have difficulty walking or climbing.

    Entrance / Paths

    Each parking lot includes reserved spaces for those with mobility challenges. Cheekwood’s grounds are accessible by paved pathways throughout the gardens and leading to the museum. Many garden areas can be reached in a variety of ways, including stair-free options for most specialty gardens. Wheelchair ramps and an elevator are available at the Historic Mansion & Museum. However, due to the historic nature of the institution, certain paths may be narrow, uneven, or steep, and select rooms are inaccessible by wheelchair.

    Restrooms

    Accessible restrooms are located in each building.

  • Do you have wheelchairs available?

    Cheekwood provides complimentary manually-operated wheelchairs as a courtesy to our guests. They are available on a first come, first served basis and can be checked-out from the Visitor Services Center.

  • What are my dining options while visiting Cheekwood?

    Café 29 is located inside the Frist Learning Center Courtyard, and offers a casual, made-to-order menu including soups, sandwiches, salads, smoothies, baked goods, a children’s menu, snacks, coffee selections and alcoholic beverages.

    Learn more

  • Can you bring outside food and/or alcohol in?

    Guests are welcome to bring their own food. We have several benches on the grounds or you can bring a blanket. Glass containers and alcohol are not permitted. *Alcoholic beverages are available at Café 29 and at bar stations located throughout the gardens during seasonal festivals and special events.

  • Do you offer audio tours?

    We currently offer free audio tours for the Ann & Monroe Carell Jr. Family Sculpture Trail.

    The Carell Trail features a diverse range of sculptures, created by regionally, nationally, and internationally recognized artists. These works, many of which were commissioned for Cheekwood, examine the relationship between art and nature in their own distinct way, creating beautiful, thoughtful dialogues with the surrounding landscape.

    During this 30-minute tour, experience the feeling of being guided through a woodland path by our curators and hosts. Audio tours are complimentary and available on-site at Visitor Services.

Tickets & Discounts  

  • Where can I buy tickets?

    Reserving a timed-entry ticket in advance for the time and day of your choosing is the best way to guarantee your entry into the gardens. You may also purchase a membership online.

    Be aware, though, many times do sell out and if capacity has been reached or the time is sold out, you will have to wait for the next available entry time and there may not be another entry time available on the day of your visit.

    If you are having trouble purchasing online, please email Visitor Services at info@cheekwood.org or call 615-356-8000 and provide your contact information, date and time you would like to visit, and number of people in your party and they will reach out to you to help you secure your ticket. Please note that this could take up to 48 hours.

  • What happens if I come to Cheekwood WITHOUT a timed-entry ticket?

    Purchasing admission or reserving a member timed-entry ticket in advance for the time and day of your choosing is the best way to guarantee your entry into Cheekwood.

  • Do you offer discounts?

    To learn about discounts and coupons, click here.

  • I am a member, how do I get my membership discount online?

    In order to access applicable Member Discounts when purchasing online, please choose the time and date that you want to visit on the calendar.

    You will then be redirected to a ticketing page where you must click Sign In/Register and enter the e-mail address and password associated with your Cheekwood Membership. Cheekwood members receive free daily admission, but discounted tickets are required for certain special events and programs, including the Great Spring Art Hunt, Holiday LIGHTS, Songwriters Under the Stars, and other ticketed programs.

    Your membership discount is reflected on the final page of the shopping cart.

    Register Membership Online | How To Video

  • What if I need to reschedule my ticket?

    The event will be held rain or shine, and no refunds will be issued as a result of inclement weather while the event remains open.  If, however, the event is closed or postponed due to severe weather, ticket holders will be offered a transfer to another day or refund.

    Tickets are nonrefundable outside of the event being closed or postponed due to severe weather, but may be transferred one time to another date in advance of your scheduled date and time of visit for a fee per ticket.

    Tickets can only be transferred within the same program. Exchange is based on availability and is not guaranteed. A new receipt will be sent from info@cheekwood.org once the transfer is complete, which can take up to 24 hours. If your request cannot be completed, a Visitor Services Representative will reach out to you.

    Please note, any tickets purchased with a discount is non-transferable and non-refundable.

    TICKET TRANSFER REQUEST FORM

  • A ticket or time I want is SOLD OUT. What should I do?

    All available tickets are posted on Cheekwood’s online ticket calendar. If tickets are sold out for a given time or day, please select another date or time to visit or continue to check the calendar for real time updates. When reserved tickets are cancelled, the ticketing system automatically releases these for online reservations.

  • For the timed-entry tickets, do I have to leave when my time window is over?

    No, the ticket is for your entry time only. You can stay at the property for as long as you want, within operating hours, of course. Click here for current operating hours.

  • How does timed-entry work with the Gardens & Mansion Access Ticket? When is the actual entry time into the Historic Mansion & Museum?

    For the Gardens & Mansion Access Ticket, your entry into the Mansion expires one hour after your ticketed timed entry. Access to the Historic Mansion & Museum outside this time window is not permitted due to capacity restrictions. For example, if you purchase a timed-entry ticket for 9 AM, you can arrive at Cheekwood any time between 9 AM and 9:30 AM, and enter the Historic Mansion & Museum by 10 AM.

  • Do I need to print my ticket?

    You may print your tickets, present your electronic tickets on your mobile device or present your order number upon arrival. All ticket holders must be present at time of entry. Visitor Services staff cannot hold tickets.

  • What is included in the Gardens Only ticket vs. the Gardens & Mansion Access ticket?

    Good question!

    Please visit this page for all the info:

    WHAT’S INCLUDED IN EACH TICKET?

  • What does the service fee cover with my ticket?

    The service fee is in place to cover ticketing software expenses, administrative costs, and transaction fees for each ticket.

  • I have a question that was not answered on this list, who can I contact?

    Please email us at info@cheekwood.org.

Events  

  • How much are Holiday LIGHTS tickets?

    Holiday LIGHTS tickets will go on sale October 1 (Members) and October 15 (Not-yet Members).

    Adults
    Gardens Only $26 | Gardens and Mansion $28

    Senior (65+)
    Gardens Only $26 | Gardens and Mansion $28

    Student (with ID)
    Gardens Only $26 | Gardens and Mansion $28

    Youth (3-17)
    Gardens Only $20 | Gardens and Mansion $22

    Ages 2 & Under
    Gardens Only Free | Gardens and Mansion Free

    Members receive a $10 discount per ticket based upon their membership level. Please note a service fee of $2 will be added to each ticket.

  • What is the difference between Thursday Night Out and Thirsty Third Thursday?

    Thursday Night Out features live music, bar stations, outdoor wellness classes, and more. Thirty Third Thursday is a specially ticketed cocktail crawl that happens in conjunction with Thursday Night Out on June 17th, July 15th, August 19th, September 16th, & October 21st. Guests who purchase these tickets will receive 4 tastings of the featured signature cocktails in addition to being able to participate in all activities during Thursday Night Out.

    Learn more

  • Are children allowed for Thirsty Third Thursday?

    Yes, children are allowed to attend Thursday Night Out which happens in conjunction with Thirty Third Thursdays. Thirsty Third Thursday tickets are restricted to individuals 21 and up. Guests should purchase a Thursday Night Out ticket for any children in their party.

  • Do I need to bring my ID to participate in the Thirsty Third Thursday Cocktail Crawl?

    Yes, you must have a valid state issued ID upon check in to enter and participate in the Thirsty Third Thursday event. Any guest without proper identification will not be able to participate in the event.

  • Will Thirsty Third Thursday tickets be sold onsite?

    No, all tickets must be purchased in advance.

We’re pleased that Nashville has been named a Safe Travels destination by the World Travel & Tourism Council, making it one of only two destinations in the United States to achieve this designation. Nashville’s inclusion in the Safe Travels program speaks to our early efforts to send the right message in our Good to Go program of putting safety first.

Good to Go is a hospitality safety program created by The Nashville Convention & Visitors Corp, in cooperation with Vanderbilt Health and Ryman Hospitality Properties, to help businesses in every industry confidently welcome residents and visitors as the city reopens.

For the safety of our guests and the environment, the following are not permitted at Cheekwood:

• Tobacco products, including e-cigarettes

• Any source of fire including, but not limited to, camp stoves, candles, tiki torches and barbecue pits

• Alcohol

• Bags (exceeding 16″ x 16″ 8) inside the Historic Mansion and Museum

• Drones

• Glass containers

• Hoverboards

• Scooters

• Bicycles

• Laser Pointers

• Selfie sticks inside the Historic Mansion and Museum

• Throwing items including, but not limited to, balls and frisbees

• Strollers and baby carriers inside the Historic Mansion and Museum (baby carriers on the body are permitted when worn in the front)

• Tripods inside the Historic Mansion and Museum

• Bringing food and drink inside the Historic Mansion and Museum

• Using flash photography inside the Historic Mansion and Museum

• Guns, weapons and/or knives (with or without a permit)

• With the exception of specific dog-centric events including Dog Photos with Santa, Dogs and Dogwoods, Dog Nights of Summer, and Halloween Pooch Parade, only certified service animals are permitted; pets must stay at home. 

Back to Top