Know Before You Go

Robinson Family Water Garden at Cheekwood Estate & Gardens

Safety protocols are being followed in accordance with recommendations of the CDC and Mayor John Cooper’s “Roadmap to Reopening Nashville” Plan. Cheekwood, in accordance with CDC guidance, recommends individuals stay 6 feet apart and travel in groups no larger than 6.  Cheekwood also recommends wearing personal protection at all times while visiting the facility to include cloth face coverings in accordance with CDC guidelines. Cheekwood also recommends that persons more vulnerable or at-risk for COVID-19 as identified by the CDC take extra precaution or refrain from use of the facility during this initial phases of re-opening.

In visiting Cheekwood, you agree to assume all responsibility for your health and well-being and will not hold Cheekwood responsible in any way with respect to COVID-19. 

 

  • Will all areas of Cheekwood be open as of May 22, 2020?

    Cheekwood will reopen in a phased approach. In coordination with Mayor John Cooper’s Phase One “Roadmap to Reopening Nashville” Plan, the gardens will open May 22nd. Along with its reopening, Cheekwood is pleased to introduce the newly-renovated Blevins Japanese Garden and Ann & Monroe Carell Jr. Family Sculpture Trail, both of which have been under construction for the past year.

    On June 1, Café 29 will be open for pick-up only and the Garden Gift Shop will open at 50% capacity.

    The Historic Mansion & Museum and the Frist Learning Center will remain closed until Phase Three of Mayor John Cooper’s “Roadmap to Reopening Nashville” Plan.  This date has not yet been confirmed.

  • What hours will Cheekwood be operating?

    From May 22 through June 20, Cheekwood will offer extended hours. The gardens will be open 7 days a week from 9 AM – 8 PM. Starting on June 3, the gardens will open at 8 AM on Wednesdays.

    Mondays will be open for Members Only.

    Cheekwood will return to normal operating hours on June 21.

  • Will tickets be sold on-site or online?

    For the safety of staff and visitors, tickets will not be sold on-site at this time. All guests, including members, must reserve a timed-entry ticket online. Members will still receive free admission based upon membership level, but they must have a reserved ticket so that Cheekwood can manage capacity. If you do not have the ability to purchase online, Cheekwood’s Visitor Services staff will be available to help you via phone at 615-353-6965. They will be available daily from 9 AM – 5 PM.

  • I am a member, how do I get my membership discount online?

    In order to access applicable Member Discounts when purchasing online, please choose the the time and date that you want to visit on the Members Ticket Page.

    You will then be redirected to a ticketing page where you must click Sign In/Register and enter the e-mail address and password associated with your Cheekwood Membership. Cheekwood members receive free daily admission, but discounted tickets are required for certain special events and programs, including Spring Art Hop, Holiday LIGHTS, Chihuly Nights, Songwriters Under the Stars, and other ticketed programs.

  • I have a discount coupon or admission pass, how do I reserve my ticket?

    If you have a Complimentary Admission Pass, City Saver, Military, Return Visit Pass from Cheekwood Education, Nashville Total Access Pass or purchased a ticket from a 3rd party vendor, please call 615-353-6965 in advance to reserve your entry.

  • The date or time I want to come is sold out online. Can I purchase tickets when I get there?

    For the safety of our staff, tickets will not be sold on-site at this time. Please reserve tickets ahead of time in order to secure admission. If tickets are sold out for a given time or day, please select another date or time to visit.

  • For the timed-entry tickets, do I have to leave when my time window is over?

    No, the ticket is for your entry time only. You can stay at the property for as long as you want, within operating hours, of course.

  • Do I need to print my ticket?

    No, you can present your electronic tickets on your mobile device or present your order number upon arrival. All ticket holders must be present at time of entry. Visitor Services staff cannot hold tickets.

  • Do I and/or my family need to wear face coverings if we can stay six feet from others?

    Yes, we ask all visitors to bring and wear a face mask or covering for the health and safety of themselves and others. While you may be able to social distance, we cannot guarantee that someone will not get closer to you than 6 feet. Parents are encouraged to follow CDC guidelines regarding the use of masks for children.

  • What is Cheekwood doing to ensure the safety of staff and guests while on-site?

    We are committed to the safety and health of visitors and staff. Signage around the property reminds visitors to maintain social distancing, wash or sanitize hands frequently, and wear face coverings.

    Restrooms and other high-touch surfaces are disinfected multiple times throughout the day, and hand sanitizing stations have been placed in key locations.

    Safety protocols are being followed in accordance with recommendations of the CDC and Mayor John Cooper’s “Roadmap to Reopening Nashville” Plan. Cheekwood, in accordance with CDC guidance, recommends individuals stay 6 feet apart.  Cheekwood also recommends wearing personal protection at all times while visiting the facility to include cloth face coverings in accordance with CDC guidelines. Cheekwood also recommends that persons more vulnerable or at-risk for COVID-19 as identified by the CDC take extra precaution or refrain from use of the facility during this initial phases of re-opening.

    In visiting Cheekwood, you agree to assume all responsibility for your health and wellbeing and will not hold Cheekwood responsible in any way with respect to COVID-19.

  • Will Food and Beverage be available on-site?

    Please bring your own water and food. Fountains and vending machines are temporarily unavailable. Café 29 will remain closed until June 1 and then will reopen for take-out only.

  • Will restrooms be open?

    Restrooms are available in Botanic Hall only, until other buildings open to the public. Masks or face coverings are required to enter the building. Restrooms are cleaned on a regular basis with cleaning times logged to ensure compliance. Soap and hand sanitizer are provided. Restrooms will be closed for an extended period at 1 PM daily for more intensive cleaning.

  • Is the Gift Shop open?

    The Garden Gift Shop will open at 50% capacity on June 1. The Mansion Gift Shop will remain closed until Phase Three of Mayor John Cooper’s “Roadmap to Reopening Nashville” Plan.

  • Are there any other closures on the property?

    The Historic Mansion & Museum and the Frist Learning Center remaining closed until Phase Three of Mayor John Cooper’s “Roadmap to Reopening Nashville” Plan.

    Select features in the Bracken Foundation Children’s Garden are temporarily closed, as well as the playhouse adjacent to the TRAINS! exhibit.

  • Are pets allowed on-site?

    Dogs are allowed on select Thursdays (June 4, 11, 18) as a part of Dog Night Out from 6 PM – 8 PM. Outside of this event, we ask that you keep your furry friends at home.

  • Has Summer Camp been cancelled?

    All onsite Summer Camps scheduled to take place in June have been cancelled and a decision on July camps will be forthcoming and dependent on government guidelines.

  • Will Cheekwood be offering regular programs and events during this time?

    Please check the Happenings Calendar by clicking here for updates on specific programs and events.

  • Will reciprocal memberships be accepted?

    Yes, you must call 615-353-6965 to reserve your timed entry ticket in advance. Membership card and ID will be checked upon entry.

  • Will maps be provided?

    No printed materials will be provided at this time. Please click this link to download a map that you may bring with you.

  • What if I need to reschedule my ticket?

    Tickets are nonrefundable, but can be exchanged one time, up to 24 hours prior to the date by emailing info@cheekwood.org or calling 615-353-6965 with your name, desired date and/or time and order number. Exchange is based on availability and is not guaranteed. Tickets are subject to a transfer processing fee per ticket.

  • I have a question that was not answered on this list, who can I contact?

    Cheekwood’s Visitor Services staff will be available to help you via phone at 615-353-6965 from 9 AM – 5 PM Daily.

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