Know Before You Go

Robinson Family Water Garden at Cheekwood Estate & Gardens

Safety protocols are being followed in accordance with recommendations of the CDC and Mayor John Cooper’s “Roadmap to Reopening Nashville” Plan. Cheekwood, in accordance with CDC guidance, recommends individuals stay 6′ apart and travel in groups no larger than 6.  All visitors are required to wear cloth face coverings when entering buildings including the Historic Mansion & Museum, Botanic Hall, and the Frist Learning Center. Cloth face coverings are also required in outdoor areas except when maintaining a physical distance of at least 6’ from other visitors.  Parents are asked to follow CDC guidelines regarding the use of masks for children. Cheekwood also recommends that persons more vulnerable or at-risk for COVID-19 as identified by the CDC take extra precaution or refrain from use of the facility during this initial phases of re-opening.

In visiting Cheekwood, you agree to assume all responsibility for your health and well-being and will not hold Cheekwood and its members, agents, employees, representatives, executors and all others acting on its behalf responsible in any way with respect to COVID-19. 

 

  • Are all areas of Cheekwood open?

    Cheekwood is reopening in a phased approach. In coordination with Mayor John Cooper’s Phase One “Roadmap to Reopening Nashville” Plan, the gardens, Historic Mansion & Museum, and the Frist Learning Center are open. Along with its reopening, Cheekwood is pleased to introduce the newly-renovated Blevins Japanese Garden and Ann & Monroe Carell Jr. Family Sculpture Trail, both of which have been under construction for the past year. The Bracken Foundation Children’s Garden is open with the exception of the CoreCivic Foundation Secret Passageway located inside the Grandy Scarlett Studio Pavilion.

    Café 29 and the Garden Gift Shop are open at 50% capacity.

  • What hours will Cheekwood be operating?

    July 18, 2020 – January 10, 2021
    Chihuly at Cheekwood  |  Tuesday – Sunday, 9 AM – 4:30 PM
    Chihuly Nights  |  Thursday – Sunday, 5 PM – 10 PM*
    *excluding select dates

    Cheekwood is closed on Mondays, Thanksgiving Day, Christmas Day, and New Year’s Day.

  • Will tickets be sold on-site or online?

    Purchasing a timed ticket in advance for the time and day of your choosing is the best way to guarantee your entry into the gardens. You may also purchase a membership online.

    If you do not have an advance timed-entry ticket when you arrive, you can use your smartphone to purchase your admission. If maximum capacity for a time period has not been reached, you will be admitted into the gardens.

    Be aware, though, if capacity has been reached, you will have to wait for the next available entry time.

    If you do not have the ability to purchase online, Cheekwood’s Visitor Services staff will be available to help you via phone at 615-353-6965. They will be available daily from 9 AM – 5 PM.

  • What happens if I come to Cheekwood without a timed ticket?

    Purchasing admission or reserving a member timed-entry ticket in advance for the time and day of your choosing is the best way to guarantee your entry into Cheekwood.

    If you do not have an advance timed-entry ticket when you arrive, you can use your smartphone to purchase your admission. If maximum capacity for a time period has not been reached, you will be admitted into Cheekwood.

    Be aware, though, if capacity has been reached, you will have to wait for the next available entry time.

  • I am a member, how do I get my membership discount online?

    In order to access applicable Member Discounts when purchasing online, please choose the time and date that you want to visit on the calendar.

    You will then be redirected to a ticketing page where you must click Sign In/Register and enter the e-mail address and password associated with your Cheekwood Membership. Cheekwood members receive free daily admission, but discounted tickets are required for certain special events and programs, including Spring Art Hop, Holiday LIGHTS, Chihuly Nights, Songwriters Under the Stars, and other ticketed programs.

    Your membership discount is reflected on the final page of the shopping cart.

  • How do I purchase tickets as a gift?

    Please email abjorklund@cheekwood.org with your request and contact information. Requests can take up to 72 hours to be filled.

  • I have a discount coupon or admission pass, how do I reserve my ticket?

    If you have a Complimentary Admission Pass, City Saver, Military, Return Visit Pass from Cheekwood Education, Nashville Total Access Pass or purchased a ticket from a 3rd party vendor, please call 615-353-6965 in advance to reserve your entry.

    Please note that discount coupons and admissions passes are only accepted for “Gardens Only” tickets from June 21, 2020 – January 10, 2021 and cannot be used for the “Gardens & Mansion with Indoor Chihuly” ticket.

  • The date or time I want to come is sold out online. Can I purchase tickets when I get there?

    For the safety of our staff, tickets will not be sold on-site at this time. Please reserve tickets ahead of time in order to secure admission. If tickets are sold out for a given time or day, please select another date or time to visit.

  • For the timed-entry tickets, do I have to leave when my time window is over?

    No, the ticket is for your entry time only. You can stay at the property for as long as you want, within operating hours, of course. Please note that for daytime admission, all guests must leave the property by 4:30 PM. Cheekwood closes at 4:30 PM to prepare for reopening at 5 PM for Chihuly Nights.

    Chihuly Nights requires a separate entry ticket.

  • How does timed-entry work with the Gardens & Mansion with Indoor Chihuly Ticket? When is the actual entry time into the Historic Mansion & Museum?

    For the “Gardens & Mansion with Indoor Chihuly” Ticket, your entry into the Mansion is one hour following your selected arrival time. For example, if you purchase a timed-entry ticket for 9 AM, you can arrive at Cheekwood any time between 9 AM and 9:30 AM, and enter the Historic Mansion & Museum between 10 AM and 10:30 AM.

    Cheekwood closes promptly at 4:30 PM during Chihuly at Cheekwood in order to prepare for reopening at 5 PM for Chihuly Nights.

  • Do I need to print my ticket?

    You may print your tickets, present your electronic tickets on your mobile device or present your order number upon arrival. All ticket holders must be present at time of entry. Visitor Services staff cannot hold tickets.

  • What is included in the "Gardens Only" ticket vs. the "Gardens & Mansion with Indoor Chihuly" ticket?

    For the Chihuly at Cheekwood exhibition from July 18, 2020 – January 10, 2021, there will be two separate ticket options. In addition to limiting capacity into the gardens in general, Cheekwood is limiting the amount of people that can go inside the Historic Mansion & Museum at one time. This is to help maintain social distancing throughout the estate.

    For the “Gardens Only” ticket, guests will experience all 55 acres of outdoor space at Cheekwood, including 13 outdoor Chihuly installations, the Ann & Monroe Carell Jr. Family Sculpture Trail, the Bracken Foundation Children’s Garden, and 12 distinct botanical gardens. In addition to this outdoor access, guests will also have access to select indoor areas including Botanic Hall and Visitor Services, and the Frist Learning Center, which houses Café 29, the Garden Gift Shop, the Historic Stable and Tack Room, and a large-scale Chihuly artwork in the Great Hall.

    The “Gardens & Mansion with Indoor Chihuly” ticket includes everything that is in the “Gardens Only” ticket plus access to:

    • Historic Mansion & Museum including
      • 45 Chihuly pedestal works in the galleries
      • 2 large-scale Chihuly installations including Sapphire Neon Tumbleweeds and Golden Amber Persian Chandelier
      • Chihuly Exhibition Gift Shop
      • Period Rooms
      • Mansion Gift Shop
  • Do I and/or my family need to wear face coverings if we can stay six feet from others?

    Yes, we ask all visitors to bring and wear a face mask or covering for the health and safety of themselves and others.

    All visitors are required to wear cloth face coverings when entering buildings including the Historic Mansion & Museum, Botanic Hall, and the Frist Learning Center. Cloth face coverings are required in outdoor areas except when maintaining a physical distance of at least 6’ from other visitors.  Parents are asked to follow CDC guidelines regarding the use of masks for children.

  • What is Cheekwood doing to ensure the safety of staff and guests while on-site?

    We are committed to the safety and health of visitors and staff. Signage around the property reminds visitors to maintain social distancing, wash or sanitize hands frequently, and wear face coverings.

    Restrooms and other high-touch surfaces are disinfected multiple times throughout the day, and hand sanitizing stations have been placed in key locations.

    Safety protocols are being followed in accordance with recommendations of the CDC and Mayor John Cooper’s “Roadmap to Reopening Nashville” Plan. Cheekwood, in accordance with CDC guidance, recommends individuals stay 6′ apart and travel in groups no larger than 6.  All visitors are required to wear cloth face coverings when entering buildings including the Historic Mansion & Museum, Botanic Hall, and the Frist Learning Center. Cloth face coverings are also required in outdoor areas except when maintaining a physical distance of at least 6’ from other visitors. Parents are asked to follow CDC guidelines regarding the use of masks for children. Cheekwood also recommends that persons more vulnerable or at-risk for COVID-19 as identified by the CDC take extra precaution or refrain from use of the facility during this initial phases of re-opening.

    There is a one-way path throughout the Historic Mansion & Museum in order to help guests maintain social distancing.

    In visiting Cheekwood, you agree to assume all responsibility for your health and wellbeing and will not hold Cheekwood responsible in any way with respect to COVID-19.

  • Will Food and Beverage be available on-site?

    Please bring your own water and food. Fountains and vending machines are temporarily unavailable. Café 29 is open at 50% capacity.

  • Will restrooms be open?

    Restrooms are available in Botanic Hall, the main level of the Frist Learning Center, and the Historic Mansion & Museum (“Gardens & Mansion with Indoor Chihuly” ticket required for access to the Historic Mansion & Museum). Masks or face coverings are required to enter the building. Restrooms are cleaned on a regular basis with cleaning times logged to ensure compliance. Soap and hand sanitizer are provided. Restrooms will be closed for an extended period at 1 PM daily for more intensive cleaning.

  • Is the Gift Shop open?

    The Garden Gift Shop is open at 50% capacity. A “Gardens & Mansion with Indoor Chihuly” ticket is required to access the Museum Gift Shop and the Chihuly Exhibition Gift Shop.

    Museum Gift Shop
    Tuesday – Sunday | 10 AM – 4 PM

    Garden Gift Shop
    Daytime Hours | Tuesday – Sunday | 10 AM – 4 PM
    Evening Hours | Thursday – Sunday* | 5 PM – 9 PM

    Chihuly Exhibition Gift Shop
    (July 18, 2020 – January 10, 2021)

    Daytime Hours | Tuesday – Sunday | 9:00 AM – 4:30 PM
    Evening Hours | Thursday – Sunday* | 5:00 PM – 10:00 PM

  • Are there any other closures on the property?

    The Bracken Foundation Children’s Garden is open with the exception of the CoreCivic Foundation Secret Passageway located inside the Grandy Scarlett Studio Pavilion, and the playhouse adjacent to the TRAINS! exhibit is currently closed as well.

  • Are pets allowed on-site?

    Dogs, with the exception of service animals, are not allowed on-site outside of special dog-friendly events, like Dog Nights of Summer, Dogs & Dogwoods, and Halloween Pooch Parade.

     

  • Will Cheekwood be offering regular programs and events during this time?

    Please check the Happenings Calendar by clicking here for updates on specific programs and events.

  • Will reciprocal memberships be accepted?

    Yes, you must call 615-353-6965 to reserve your timed entry ticket in advance. Membership card and ID will be checked upon entry.

    During Chihuly at Cheekwood, reciprocal memberships will be accepted for the “Gardens Only” ticket during daytime hours. Reciprocal members can upgrade their ticket for $5 in advance its only those that are on-site and change their minds that we will do the up charge.

  • Can I take pictures of Chihuly at Cheekwood?

    Photography of Chihuly at Cheekwood is allowed for personal, non-commercial use only. Guests are encouraged to take photos of the exhibition and share on social media using #ChihulyatCheekwood, but we have a no-flash policy inside the Historic Mansion and Museum.

  • Will the Gift Shop be open during Chihuly at Cheekwood?

    The Garden Gift Shop is open at 50% capacity. A “Gardens & Mansion with Indoor Chihuly” ticket is required to access the Museum Gift Shop and the Chihuly Exhibition Gift Shop.

    Museum Gift Shop
    Tuesday – Sunday | 10 AM – 4 PM

    Garden Gift Shop
    Daytime Hours | Tuesday – Sunday | 10 AM – 4 PM
    Evening Hours | Thursday – Sunday* | 5 PM – 9 PM

    Chihuly Exhibition Gift Shop
    (July 18, 2020 – January 10, 2021)

    Daytime Hours | Tuesday – Sunday | 9:00 AM – 4:30 PM
    Evening Hours | Thursday – Sunday* | 5:00 PM – 10:00 PM

  • What does the service fee cover with my Chihuly at Cheekwood ticket?

    The $1.25 service fee is in place to cover ticketing software expenses, administrative costs, and transaction fees for each ticket.

  • Will maps be provided?

    No printed materials will be provided at this time. Please click this link to download a map that you may bring with you.

  • What if I need to reschedule my ticket?

    Tickets are nonrefundable, but can be exchanged one time, up to 24 hours prior to the date by emailing info@cheekwood.org or calling 615-353-6965 with your name, desired date and/or time and order number. Exchange is based on availability and is not guaranteed. Tickets are subject to a transfer processing fee per order.

  • I have a question that was not answered on this list, who can I contact?

    Cheekwood’s Visitor Services staff will be available to help you via phone at 615-353-6965 from 9 AM – 5 PM Daily. You can also reach out to us at VisitorServices@cheekwood.org.

For the safety of our guests and the environment, the following are not permitted at Cheekwood:

• Tobacco products, including e-cigarettes

• Any source of fire including, but not limited to, camp stoves, candles, tiki torches and barbecue pits

• Alcohol

• Bags (exceeding 16″ x 16″ 8) inside the Historic Mansion and Museum

• Drones

• Glass containers

• Hoverboards

• Scooters

• Bicycles

• Laser Pointers

• Selfie sticks inside the Historic Mansion and Museum

• Throwing items including, but not limited to, balls and frisbees

• Strollers and baby carriers inside the Historic Mansion and Museum (baby carriers on the body are permitted when worn in the front)

• Tripods inside the Historic Mansion and Museum

• Bringing food and drink inside the Historic Mansion and Museum

• Using flash photography inside the Historic Mansion and Museum

• Guns, weapons and/or knives (with or without a permit)

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