Know Before You Go | Frequently Asked Questions

Robinson Family Water Garden at Cheekwood Estate & Gardens

Safety protocols are being followed in accordance with recommendations of the CDC and Mayor John Cooper’s “Roadmap to Reopening Nashville” Plan. Cheekwood, in accordance with CDC guidance, recommends individuals stay 6′ apart and travel in groups no larger than 6.  All visitors are required to wear cloth face coverings when entering buildings including the Historic Mansion & Museum, Botanic Hall, and the Frist Learning Center. Cloth face coverings are also required in outdoor areas except when maintaining a physical distance of at least 6’ from other visitors.  Parents are asked to follow CDC guidelines regarding the use of masks for children. Cheekwood also recommends that persons more vulnerable or at-risk for COVID-19 as identified by the CDC take extra precaution or refrain from use of the facility during this initial phases of re-opening.

In visiting Cheekwood, you agree to assume all responsibility for your health and well-being and will not hold Cheekwood and its members, agents, employees, representatives, executors and all others acting on its behalf responsible in any way with respect to COVID-19. 

FAQs  

  • Temporary Visitor Guidelines

    Temporary Visitor Guidelines

    The health and safety of our guests, staff and volunteers remain a top priority at Cheekwood. In line with the latest guidelines issued by the Centers for Disease Control and Prevention (CDC), the Tennessee Department of State Health Services, and the City of Nashville related to COVID-19, Cheekwood kindly requests your support by adhering to the following protocols to protect your health and safety.

    • Visit another day should you not feel well or have symptoms of COVID-19.

    • Practice social distancing by staying six feet apart from others.

    • Use every day preventative measures (e.g. wash hands, cover coughs, etc.)

    • All visitors are required to wear cloth face coverings when entering buildings. Cloth face coverings are required in outdoor areas except when maintaining a physical distance of at least 6’ from other visitors.  Parents are asked to follow CDC guidelines regarding the use of masks for children.

    Please check out our FAQs below for all information guests should familiarize themselves with before visiting, including new safety and procedure protocols.

  • Are all areas of Cheekwood open?

    Yes, all areas of Cheekwood are currently open. Along with its reopening, Cheekwood is pleased to introduce the newly-renovated Blevins Japanese Garden and Ann & Monroe Carell Jr. Family Sculpture Trail, both of which have been under construction for the past year.

    Café 29 and the Gift Shops are open at limited capacity based on guidelines presented in Mayor John Cooper’s “Roadmap to Reopening Nashville” Plan.

  • What hours will Cheekwood be operating?

    November 20, 2020 – January 10, 2021
    Daily  |  Tuesday – Sunday, 9 AM – 4:30 PM
    7 Nights a Week  |  5 PM – 10 PM*
    *excluding select dates

    Cheekwood is closed on Mondays*, Thanksgiving Day, Christmas Day, and New Year’s Day.
    *During Holiday LIGHTS, Cheekwood is open from 5 PM – 10 PM on Mondays.
    **Cheekwood is open on New Year’s Eve and from 5 PM – 10 PM on New Year’s Day.

    Please note that Cheekwood closes at 4:30 PM for all daytime access. All guests will be asked to leave the property at that time. A separate ticket purchased for the time slots between 5 PM and 10 PM is required to attend in the evening.

  • Will tickets be sold on-site or online?

    Reserving a timed-entry ticket  in advance for the time and day of your choosing is the best way to guarantee your entry into the gardens. You may also purchase a membership online.

    If you do not have an advanced timed-entry ticket when you arrive, you can use your smartphone to purchase your admission. If maximum capacity for a time period has not been reached, you will be admitted into the gardens.

    Be aware, though, if capacity has been reached or the time is sold out, you will have to wait for the next available entry time and there may not be another entry time available on the day of your visit.

    If you are having trouble purchasing online, please email Visitor Services at info@cheekwood.org with your contact information, date and time you would like to visit, and number of people in your party and they will reach out to you to help you secure your ticket. Please note that this could take up to 48 hours.

  • What happens if I come to Cheekwood WITHOUT a timed-entry ticket?

    Purchasing admission or reserving a member timed-entry ticket in advance for the time and day of your choosing is the best way to guarantee your entry into Cheekwood.

    If you do not have an advance timed-entry ticket when you arrive, you can use your smartphone to purchase your admission. If maximum capacity for a time period has not been reached, you will be admitted into Cheekwood.

    Be aware, though, if capacity has been reached, you will have to wait for the next available entry time and there may not be another entry time available on the day of your visit.

  • What if it rains?

    The event will be held rain or shine, and no refunds will be issued as a result of inclement weather while the event remains open.  If, however, the event is closed or postponed due to severe weather, ticket holders will be offered a transfer or refund.

    Tickets are nonrefundable, but can be exchanged one time for a small fee per order.

    Tickets can only be transferred within the same program. Exchange is based on availability and is not guaranteed. A new receipt will be sent from info@cheekwood.org once the transfer is complete, which can take up to 24 hours. If your request cannot be completed, a Visitor Services Representative will reach out to you.

    Please note, any tickets purchased with Promo Code MondayLights or any other discount is non-transferable and non-refundable.

    TICKET TRANSFER REQUEST FORM

  • I am a member, how do I get my membership discount online?

    In order to access applicable Member Discounts when purchasing online, please choose the time and date that you want to visit on the calendar.

    You will then be redirected to a ticketing page where you must click Sign In/Register and enter the e-mail address and password associated with your Cheekwood Membership. Cheekwood members receive free daily admission, but discounted tickets are required for certain special events and programs, including Spring Art Hop, Holiday LIGHTS, Chihuly Nights, Songwriters Under the Stars, and other ticketed programs.

    Your membership discount is reflected on the final page of the shopping cart.

    Register Membership Online | How To Video

  • What if I need to reschedule my ticket?

    The event will be held rain or shine, and no refunds will be issued as a result of inclement weather while the event remains open.  If, however, the event is closed or postponed due to severe weather, ticket holders will be offered a transfer or refund.

    Tickets are nonrefundable, but may be transferred one time to another date in advance of your scheduled date and time of visit for a $10 fee per order.

    Tickets can only be transferred within the same program. Exchange is based on availability and is not guaranteed. A new receipt will be sent from info@cheekwood.org once the transfer is complete, which can take up to 24 hours. If your request cannot be completed, a Visitor Services Representative will reach out to you.

    Please note, any tickets purchased with Promo Code MondayLights or any other discount is non-transferable and non-refundable.

    TICKET TRANSFER REQUEST FORM

  • What is the difference between a Late Night Light Ticket and a Night Garden Only Ticket?

    Late Night Light Tickets are offered at a discounted rate of $20 per person Monday-Thursday at 8:30 PM during Holiday Lights. Late Night Light tickets include access to all 55 acres of outdoor space at Cheekwood, select buildings, and Chihuly at Cheekwood exhibition throughout the grounds including Holiday Lights.
    Late Night Lights tickets are only transferable to a Monday-Thursday at 8:30 PM.

  • Do Military and First Responders get discounts for Holiday LIGHTS?

    For Holiday LIGHTS, military, first responders, and medical professionals (with valid ID) get 50% off up to 5 tickets for immediate family every Monday night November 20 – January 10 on nighttime “Garden Only” tickets using the promotion code MondayLights. If you are unable to present a valid ID then the discount will be void and you will need to purchase admission to visit Cheekwood.

    Please note, any tickets purchased with Promo Code MondayLights or any other discount is non-transferable and non-refundable.

  • I have a discount coupon, admission pass, or promo code, how do I reserve my ticket?

    If you have a Complimentary Admission Pass, City Saver, Military, Return Visit Pass from Cheekwood Education, Nashville Total Access Pass or purchased a ticket from a 3rd party vendor, please call 615.356.8000 in advance to reserve your entry or email info@cheekwood.org with your information, number of people in your party, and date and time you would like to come.

    For Holiday LIGHTS, military, first responders, and medical professionals (with valid ID) get 50% off up to 5 tickets for immediate family every Monday night November 20 – January 10 on nighttime “Garden Only” tickets using the promotion code MondayLights. If you are unable to present a valid ID then the discount will be void and you will need to purchase admission to visit Cheekwood.

    Please note that discount coupons and admissions passes are only accepted for “Gardens Only” tickets from June 21, 2020 – January 10, 2021 and cannot be used for the “Gardens & Mansion Access” Ticket.

    Any tickets purchased with Promo Code MondayLights or any other discount is non-transferable and non-refundable.

  • The date or time I want to come is sold out online. Can I purchase tickets when I get there?

    For the safety of our staff, tickets will not be sold on-site at this time. Please reserve tickets ahead of time in order to secure admission. If tickets are sold out for a given time or day, please select another date or time to visit.

    In order to reduce call volume, please do not try to call to secure tickets when they are sold out online. If a day or time is sold out online, there are no tickets available to purchase via phone or on-site.

  • For the timed-entry tickets, do I have to leave when my time window is over?

    No, the ticket is for your entry time only. You can stay at the property for as long as you want, within operating hours, of course.

    Please note that Cheekwood closes at 4:30 PM for all daytime access. All guests will be asked to leave the property at that time. A separate ticket purchased for the time slots between 5 PM and 10 PM is required to attend in the evening.

  • How does timed-entry work with the Gardens & Mansion Access Ticket? When is the actual entry time into the Historic Mansion & Museum?

    For the “Gardens & Mansion Access” Ticket, your entry into the Mansion expires one hour after your ticketed timed entry. Access to the Historic Mansion & Museum outside this time window is not permitted due to capacity restrictions. For example, if you purchase a timed-entry ticket for 9 AM, you can arrive at Cheekwood any time between 9 AM and 9:30 AM, and enter the Historic Mansion & Museum by 10:00 AM.

    Please note that Cheekwood closes at 4:30 PM for all daytime access. All guests will be asked to leave the property at that time. A separate ticket purchased for the time slots between 5 PM and 10 PM is required to attend in the evening.

  • Is there a max number of tickets per order?

    Yes, tickets are limited to eight (8) per order.

  • Do I need to print my ticket?

    You may print your tickets, present your electronic tickets on your mobile device or present your order number upon arrival. All ticket holders must be present at time of entry. Visitor Services staff cannot hold tickets.

  • What is included in the "Gardens Only" ticket vs. the "Gardens & Mansion Access" ticket?

    Good question!

    Please visit this page for all the info:

    WHAT’S INCLUDED IN EACH TICKET?

  • Do I and/or my family need to wear face coverings if we can stay six feet from others?

    Yes, we ask all visitors to bring and wear a face mask or covering for the health and safety of themselves and others.

    All visitors are required to wear cloth face coverings when entering buildings including the Historic Mansion & Museum, Botanic Hall, and the Frist Learning Center. Cloth face coverings are required in outdoor areas except when maintaining a physical distance of at least 6’ from other visitors.  Parents are asked to follow CDC guidelines regarding the use of masks for children.

  • What is Cheekwood doing to ensure the safety of staff and guests while on-site?

    We are committed to the safety and health of visitors and staff. Signage around the property reminds visitors to maintain social distancing, wash or sanitize hands frequently, and wear face coverings.

    Restrooms and other high-touch surfaces are disinfected multiple times throughout the day, and hand sanitizing stations have been placed in key locations.

    Safety protocols are being followed in accordance with recommendations of the CDC and Mayor John Cooper’s “Roadmap to Reopening Nashville” Plan. Cheekwood, in accordance with CDC guidance, recommends individuals stay 6′ apart and travel in groups no larger than 6. All visitors are required to wear cloth face coverings when entering buildings including the Historic Mansion & Museum, Botanic Hall, and the Frist Learning Center. Cloth face coverings are also required in outdoor areas except when maintaining a physical distance of at least 6’ from other visitors. Parents are asked to follow CDC guidelines regarding the use of masks for children. Cheekwood also recommends that persons more vulnerable or at-risk for COVID-19 as identified by the CDC take extra precaution or refrain from use of the facility during this initial phases of re-opening.

    There is a one-way path throughout the gardens during Holiday LIGHTS and inside the Historic Mansion & Museum in order to help guests maintain social distancing.

    In visiting Cheekwood, you agree to assume all responsibility for your health and wellbeing and will not hold Cheekwood responsible in any way with respect to COVID-19.

  • Will Food and Beverage be available on-site?

    Yes! Café 29 is open at limited capacity and we offer bar stations during the evening hours.

    Please note, we do recommend that you bring your own water as fountains and vending machines are temporarily unavailable.

    CAFE 29 HOURS AND MENU

     

  • Are restrooms open?

    Restrooms are available in Botanic Hall, the main level of the Frist Learning Center, and the Historic Mansion & Museum (“Gardens & Mansion Access” ticket required for access to the Historic Mansion & Museum). Masks or face coverings are required to enter the building. Restrooms are cleaned on a regular basis with cleaning times logged to ensure compliance. Soap and hand sanitizer are provided. Restrooms will be closed for an extended period at 1 PM daily for more intensive cleaning.

  • Is the Gift Shop open?

    The Garden Gift Shop is open at limited capacity. A “Gardens & Mansion Access” ticket is required to access the Museum Gift Shop and the Chihuly Exhibition Gift Shop.

    GIFT SHOP INFO + ONLINE SHOP

     

  • Will Cheekwood be offering any golf cart/shuttle services?

    In accordance with CDC guidelines, Cheekwood is not offering golf cart/shuttle service on grounds at this time as social distancing cannot be maintained.

  • Are pets allowed on-site?

    Dogs, with the exception of service animals, are not allowed on-site outside of special dog-friendly events, like Dog Nights of Summer, Dogs & Dogwoods, Dog Nights of Harvest and Howl’Oween.

     

  • Will Cheekwood be offering regular programs and events during this time?

    Please check the Happenings Calendar by clicking here for updates on specific programs and events.

  • Will reciprocal memberships be accepted?

    Yes, you must email info@cheekwood.org to reserve your timed entry ticket in advance. Membership card and ID will be checked upon entry. When emailing, please provide a photo of your membership card and ID, as well as the day and time that you would like to attend. 

    During Chihuly at Cheekwood, reciprocal memberships will be accepted for the “Gardens Only” ticket during daytime hours. Reciprocal members can upgrade their ticket for $5 in advance.

  • Can I take pictures of "Chihuly at Cheekwood"?

    Photography of Chihuly at Cheekwood is allowed for personal, non-commercial use only. Guests are encouraged to take photos of the exhibition and share on social media using #ChihulyatCheekwood, but we have a no-flash policy inside the Historic Mansion and Museum.

  • What does the service fee cover with my ticket?

    The service fee is in place to cover ticketing software expenses, administrative costs, and transaction fees for each ticket.

  • Will maps be provided?

    No printed materials will be provided at this time. Please click this link to download a map that you may bring with you.

  • Are Cheekwood’s grounds and Mansion Accessible?

    Cheekwood is committed to making its exhibitions, programs and services as accessible as possible, and is actively working to make its grounds and facilities user-friendly. However, due to the historic nature of much of the gardens and mansion, some areas may present challenges to those in wheelchairs, or who have difficulty walking or climbing.

    Entrance / Paths

    Each parking lot includes reserved spaces for those with mobility challenges. Cheekwood’s grounds are accessible by paved pathways throughout the gardens and leading to the museum. Many garden areas can be reached in a variety of ways, including stair-free options for most specialty gardens. Wheelchair ramps and an elevator are available at the Historic Mansion & Museum. However, due to the historic nature of the institution, certain paths may be narrow, uneven, or steep, and select rooms are inaccessible by wheelchair.

    Restrooms

    Accessible restrooms are located in each building.

    Wheelchairs

    Cheekwood provides manually operated wheelchairs as a courtesy to our guests. They are available on a first come, first served basis and can be checked-out from the Visitor Services Center.

  • I have a question that was not answered on this list, who can I contact?

    Please email us at VisitorServices@cheekwood.org.

Good to Go is a hospitality safety program created by The Nashville Convention & Visitors Corp, in cooperation with Vanderbilt Health and Ryman Hospitality Properties, to help businesses in every industry confidently welcome residents and visitors as the city reopens.

For the safety of our guests and the environment, the following are not permitted at Cheekwood:

• Tobacco products, including e-cigarettes

• Any source of fire including, but not limited to, camp stoves, candles, tiki torches and barbecue pits

• Alcohol

• Bags (exceeding 16″ x 16″ 8) inside the Historic Mansion and Museum

• Drones

• Glass containers

• Hoverboards

• Scooters

• Bicycles

• Laser Pointers

• Selfie sticks inside the Historic Mansion and Museum

• Throwing items including, but not limited to, balls and frisbees

• Strollers and baby carriers inside the Historic Mansion and Museum (baby carriers on the body are permitted when worn in the front)

• Tripods inside the Historic Mansion and Museum

• Bringing food and drink inside the Historic Mansion and Museum

• Using flash photography inside the Historic Mansion and Museum

• Guns, weapons and/or knives (with or without a permit)

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