Membership Card FAQs
Membership Card FAQs
In an effort to reduce plastic and protect the environment, Cheekwood issues digital membership cards to all Members. The digital cards can be printed, downloaded, or added to your smart phone.
- When will I receive my digital membership card?
If you are a new Member or have not previously downloaded your digital membership card, the Member(s) listed on the membership will receive a separate email within 5 business days after purchase with instructions on how to download to your mobile device.
If you have previously downloaded your digital membership card to your smart phone, your card will update automatically 1-3 days after purchase or renewal.
- Do I need my digital membership card to visit Cheekwood?
Members may present their digital membership card OR a photo ID along with their advanced reservation ticket to admissions staff.
- I purchased my membership more than a week ago and have not received my digital membership card. Can it be resent?
The email is sent to the Member(s) listed on the membership. You can also try searching your email using the keyword “Cheekwood Membership”.
Please note: If you have previously downloaded your digital membership card to your smart phone, your card will update automatically 1-3 days after purchase or renewal.
To have your digital membership card resent, please email us at membership@cheekwood.org.
- How do I access the digital membership card?
Open the email sent to you from Cheekwood Membership, click the Download Membership Card link, and choose from one of the following options:
- Print Membership Card – if you prefer a printed copy of your card
- Download Membership Card – if you prefer to save to your files or screenshot
- Add to Apple Wallet – if you prefer to access from your iPhone’s wallet
- Google Pay | Save to phone – if you prefer to access from your Android/Pixel/Samsung device
- My name is spelled wrong/membership level is incorrect, can this be corrected?
Yes, please contact us at membership@cheekwood.org.
For further questions, please do not hesitate to contact us at 615.353.6984 or membership@cheekwood.org.
Thank you for your support of Cheekwood!