FAQs

Please visit the ticketing page for current operating hours by clicking here.

Please visit these links for specific hours:
TRAINS! Hours and Information
Cafe 29 Hours and Information

Gift Shop Hours and Information

Museum Shop Hours | Tuesday – Sunday, 10 AM – 4 PM
Garden Shop Hours | Tuesday – Sunday, 9 AM – 5 PM
Both shops will be open 5:30 – 10 PM during LIGHT: Bruce Munro evenings.
*Mansion ticket is not required to shop in the Museum shop. Members receive 10% off in our shops.

Cheekwood is traditionally open Tuesday – Sunday from 9 AM – 5 PM. Please visit the ticketing page to check this season’s operating hours.

When Cheekwood is open, our TRAINS! are running, unless weather prohibits.

Cheekwood is open rain or shine for its general operating hours and special events. No refunds will be issued as a result of inclement weather while Cheekwood or its special event remains open. If, however, Cheekwood or the special event is closed or postponed due to severe weather, ticket holders will be notified via email with rescheduling options. Guests can always find more information about closures on our website or social media.

Tickets are nonrefundable, but can be exchanged for a fee.

Tickets can only be transferred within the same program. Exchange is based on availability and is not guaranteed. A new receipt will be sent from [email protected] once the transfer is complete, which can take up to 24 hours. If your request cannot be completed, a Guest Services Representative will reach out to you.

Please note, any tickets purchased with a discount are non-transferable and non-refundable.

Ticket Transfer Request Form

The following are prohibited inside the Historic Mansion and Museum:

• Strollers
• Food and drink
• Flash photography, self-sticks, and/or tripods.
• Touching the fine art, decorative art (including furniture), and exhibited objects and casework.
• Baby carriers (Baby carriers on the body are permitted when worn in the front)
• Large bags, purses, luggage, and backpacks. We recommend storing these items in your vehicle during your visit.
• Using pens, colored pencils, oil paints, charcoal, watercolors or easels. All visitors are permitted to sketch in the Museum of Art on paper not to exceed 12” x 18” and with lead pencils only. If individuals need to sharpen their pencils, they must use their own containers to collect the shavings.

Cheekwood is currently a cashless campus. Credit or debit cards are the only form of payment accepted. Please purchase your tickets online ahead of time, or call 615-353-6965 if you need assistance.

To use the grounds for outdoor painting purposes, Cheekwood requires a formal group reservation no less than two weeks before your painting event. Individual reservations are not available. Please email [email protected] to schedule your group’s reservation.

Allow yourself at least two hours to see everything. Remember, Cheekwood sits on 55 acres and the Historic Mansion & Museum is 30,000 square feet!

Yes, all areas of Cheekwood are currently open however, during Holiday LIGHTS, some areas of the property are blocked from guest access for safety reasons.

Cheekwood is an historic estate with changing elevations and certain uneven walkways and stairways.  Due to the historic nature of much of the gardens and Historic Mansion & Museum, some areas may present challenges to those in wheelchairs, strollers, or who have difficulty walking or climbing.  There are several areas that are not accessible for wheelchairs and strollers, including portions of the Historic Mansion & Museum.  Daytime visitors are permitted only on paved walkways, mulched trails, and mowed lawn areas.  Nighttime special event visitors should use only designated paved walkways.  Please do not climb in, on, or over any sculptures, walls, fountains, ponds, water features, or waterfalls, roped-off areas, or trees or any other plants, and always use caution for a safe and enjoyable visit.  An abundance of caution should be used while ascending and descending stairways and guests should always use handrails when available.

Parking / Paths

Parking Lot A has reserved spaces for those with mobility challenges. Cheekwood’s grounds are accessible by paved pathways throughout the gardens and leading to the museum. Many garden areas can be reached in a variety of ways, including stair-free options for most specialty gardens. Wheelchair ramps and an elevator are available at the Historic Mansion & Museum. However, due to the historic nature of the institution, certain paths may be narrow, uneven, or steep, and select rooms are inaccessible by wheelchair.

Restrooms

Accessible restrooms are located in each building.

Cheekwood provides complimentary manually-operated wheelchairs as a courtesy to our guests. They are available on a first come, first served basis and can be picked up at check-in.

No, Cheekwood does not allow cars to drive-thru campus. Please wear comfortable walking shoes.

Cheekwood provides shuttle service to guests needing extra assistance. The shuttles cannot go through the grounds, they provide service on the main path from the ticketing office to the Historic Mansion & Museum. Please ask any Cheekwood staff member for assistance during your visit.

Yes, all photo sessions must be booked 3 days in advance.

Photography & Film Information

Café 29 is located inside the Frist Learning Center Courtyard, and offers a casual, made-to-order menu including soups, sandwiches, salads, smoothies, baked goods, a children’s menu, snacks, coffee selections and alcoholic beverages.

Learn More About Café 29

Guests are welcome to bring their own food. We have several benches on the grounds or you can bring a blanket. Glass containers and alcohol are not permitted.

*Alcoholic beverages are available at Café 29 and at bar stations located throughout the gardens during seasonal festivals and special events.

At this time, we offer audio tours of the Cheek Mansion. Audio tours are included in daytime Gardens and Mansion admission, and allow for enhanced information about the history of the Cheek family and Mansion. Written and narrated by Cheekwood’s former Writer-in-Residence, Cecelia Tichi, the 45 minute tour winds through the period rooms with stories from the 1930s and 1940s.

Tickets can be purchased here.

Reserving a timed-entry ticket in advance for the time and day of your choosing is the best way to guarantee your entry into the gardens. You may also purchase a membership online.

Be aware, though, many times do sell out and if capacity has been reached or the time is sold out, you will have to wait for the next available entry time and there may not be another entry time available on the day of your visit.

If you are having trouble purchasing online, please email Visitor Services at [email protected] or call 615-353-6965.

Purchasing admission or reserving a member timed-entry ticket in advance for the time and day of your choosing is the best way to guarantee your entry into Cheekwood. Walk-up tickets may not be available for members and non-members if Cheekwood is sold out.

To learn about discounts and coupons, click here.

In order to access applicable Member Discounts when purchasing online, please choose the time and date that you want to visit on the calendar.

You will then be redirected to a ticketing page where you must click Sign In/Register and enter the e-mail address and password associated with your Cheekwood Membership. Cheekwood members receive free daily admission, and discounted tickets for certain special events and programs, including the Great Spring Art Hunt, Holiday LIGHTS, Songwriters Under the Stars, and other ticketed programs.

Your membership discount is reflected on the final page of the shopping cart.

*Member discounts cannot be applied or refunded after purchase.

How to Register Membership Online

Tickets may be transferred one time to another date in advance of your scheduled date and time of visit for a fee per ticket. Transfer fees are $5.00 per ticket.

Tickets can only be transferred within the same program. Exchange is based on availability and is not guaranteed. A new receipt will be sent from [email protected] once the transfer is complete, which can take up to 24 hours. If your request cannot be completed, a Guest Services Representative will reach out to you.

Please note, any tickets purchased with a discount are non-transferable and non-refundable.

Ticket Transfer Request Form

All available tickets are posted on Cheekwood’s online ticket calendar. If tickets are sold out for a given time or day, please select another date or time to visit or continue to check the calendar for real time updates. When reserved tickets are cancelled, the ticketing system automatically releases these for online reservations.

No, The 30 minutes on your ticket is an entry window for you to arrive at Cheekwood. Once you’re here, you’re welcome to stay until we close. Click here for current operating hours.

For the Gardens & Mansion Access Ticket, your entry into the Mansion expires one hour after your ticketed timed entry. Access to the Historic Mansion & Museum outside this time window is not permitted due to capacity restrictions. For example, if you purchase a timed-entry ticket for 9 AM, you can arrive at Cheekwood any time between 9 AM and 9:30 AM, and enter the Historic Mansion & Museum by 10 AM.

Please visit this page for all the info:

What’s Included in My Ticket?

The service fee is in place to cover ticketing software expenses, administrative costs, and transaction fees for each ticket.

Chat with us online by clicking the chat icon in the lower right corner or email us at [email protected].